We provide custom festive balloon arrangements and decorations for various celebrations and events. Our services include balloon bouquets, arches, centerpieces, and specialized decorative installations. All products are made to order based on customer specifications and availability of materials.
Users must provide accurate and complete information when placing orders, including delivery addresses, contact details, and event specifications. Customers are responsible for:
Our services are subject to material availability, weather conditions, and scheduling constraints. We reserve the right to decline orders that are technically unfeasible or potentially unsafe. Balloon longevity varies based on environmental factors including temperature, humidity, and handling. Helium-filled balloons typically maintain optimal appearance for 8-12 hours, while air-filled arrangements may last several days under proper conditions.
We cannot guarantee exact color matches due to variations in balloon manufacturing and lighting conditions. Seasonal availability may affect specific balloon types and colors.
All original designs, arrangements, and creative concepts developed by our team remain our intellectual property. Customers may not reproduce, distribute, or commercially exploit our proprietary designs without written consent. Photography of our work for personal use is permitted, but commercial use of images requires explicit authorization.
Custom designs created specifically for clients become jointly owned, with customers having rights to personal use while we retain rights to showcase the work in our portfolio and marketing materials.
All prices are quoted in local currency and include applicable taxes unless otherwise specified. Payment is required in full before delivery or installation. We accept various payment methods as specified during the ordering process. Prices may fluctuate based on material costs, seasonal demand, and complexity of arrangements.
Additional charges may apply for rush orders, extended delivery distances, or special installation requirements that exceed standard service parameters.
Orders may be cancelled up to 24 hours before scheduled delivery for a full refund. Cancellations within 24 hours are subject to a 50% cancellation fee to cover material and preparation costs. Custom orders and rush deliveries are non-refundable once production begins.
Refunds for defective products or service failures will be processed within 7-10 business days after verification of the claim.
Our liability is limited to the total amount paid for the specific order in question. We are not responsible for indirect, consequential, or incidental damages arising from the use of our products or services. This includes but is not limited to event cancellations, venue damages, or personal injuries resulting from improper handling of balloon arrangements.
Customers assume full responsibility for balloon arrangements once delivered and accepted. We strongly recommend adult supervision when balloons are present around small children due to potential choking hazards.
We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, transportation strikes, supplier shortages, or government regulations that prevent normal business operations.
Any disputes arising from these terms or our services shall first be addressed through good faith negotiations between the parties. If resolution cannot be achieved within 30 days, disputes will be resolved through binding arbitration under the rules of the local arbitration association. The prevailing party shall be entitled to reasonable attorney fees and costs.
These terms are governed by local jurisdiction laws, and any legal proceedings must be initiated within one year of the disputed event.
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and become effective immediately upon posting. Continued use of our services after modifications constitutes acceptance of the revised terms. Customers are encouraged to review these terms periodically to stay informed of any changes.