This Privacy Policy governs the collection, processing, and protection of personal data when you use our festive balloon ordering website. We are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This policy applies to all interactions with our service, including browsing, ordering, and customer communications.
We act as the data controller for all personal information collected through our festive balloon ordering service. As the data controller, we determine the purposes and means of processing your personal data in accordance with applicable privacy laws and regulations.
We process your personal data based on several legal grounds under the General Data Protection Regulation (GDPR) and other applicable privacy laws. These include contract performance for order fulfillment, legitimate interests for business operations and customer service, legal compliance for tax and regulatory requirements, and consent for marketing communications where applicable.
Your personal information is used exclusively for providing our festive balloon services. This includes processing and fulfilling your orders, coordinating delivery logistics, providing customer support, improving our services, and maintaining business records. We may also use aggregated, anonymized data for statistical analysis and service improvement purposes.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used solely to provide you with the best possible balloon ordering experience.
We may share your information with trusted service providers who assist in delivering our services, including payment processors, delivery services, and cloud hosting providers. All third parties are contractually bound to protect your information and use it only for specified purposes. We may also disclose information when required by law or to protect our legal rights.
Under GDPR and other privacy regulations, you have comprehensive rights regarding your personal data. You may request access to your personal information, seek correction of inaccurate data, request deletion of your data under certain circumstances, object to processing for legitimate interests, request data portability, and withdraw consent where processing is based on consent.
We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, regular security assessments, access controls and authentication protocols, and staff training on data protection practices.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Order information is typically retained for accounting and legal compliance purposes. Account information is maintained while your account remains active and for a reasonable period thereafter. Marketing data is kept until you withdraw consent or request deletion.
If we transfer your personal data outside your country of residence, we ensure appropriate safeguards are in place to protect your information. This may include adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable privacy laws.
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences. Essential cookies necessary for website functionality cannot be disabled without affecting service quality.
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take immediate steps to delete it and terminate any associated accounts.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through our website or direct communication. Your continued use of our services after policy updates constitutes acceptance of the revised terms.
If you have concerns about our privacy practices, please contact us first so we can address your concerns directly. You also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your privacy concerns.